Process

A clear path from review to launch support.

Custom website work is easier to manage when the project moves through clear stages: review, scope, build, test, launch, and support.

01

Review

Start by looking at the current website, business goals, user path, forms, content, mobile experience, and security concerns.

02

Scope

Define the pages, features, form behavior, integrations, timeline, support needs, and what success should look like.

03

Build

Design and develop the website or system with clean structure, responsive layouts, reusable patterns, and maintainable code.

04

Secure & Test

Review forms, validation, links, mobile behavior, access needs, spam controls, performance basics, and launch readiness.

05

Launch

Move the site live with final checks for SEO basics, analytics, backups, SSL, form behavior, and user experience.

06

Support

Keep the site maintained with updates, backups, form testing, content edits, troubleshooting, and future improvements.

Project readiness

A better build starts with clear expectations.

Before moving into design or development, each project should have a clear purpose, defined pages, required features, content needs, security concerns, and support expectations.

01 Business goal and primary conversion action
02 Required pages, forms, workflows, and integrations
03 Content, branding, images, and legal/privacy needs
04 Security, maintenance, hosting, and launch requirements

Deliverables

What should be clear before the site goes live?

A finished project should include more than completed pages. It should include documentation, launch checks, and a maintenance path.

01

Working website or system

Pages, forms, workflows, dashboards, or other scoped features should be tested and ready for normal business use.

02

Launch checklist

Links, responsive layouts, forms, SEO basics, analytics, SSL, backups, and final content should be reviewed.

03

Support plan

The client should know how updates, edits, backups, troubleshooting, and future improvements will be handled.

Project boundaries

Clear scope protects the project.

Defined deliverables, revision limits, change-order expectations, and support boundaries help keep the project professional and sustainable.

Included in a clean process

  • Discovery and scope confirmation
  • Defined pages, features, and revisions
  • Testing before launch
  • Documentation and source/archive copies
  • Maintenance or care plan discussion

Handled separately

  • Major new features after approval
  • Unplanned integrations or custom dashboards
  • Large copywriting or branding changes
  • Emergency support outside a care plan
  • Ongoing SEO/content work beyond the original scope

Next step

Start with a review before committing to the build.

A website review helps clarify the business goal, scope, risks, content needs, and support path before development begins.

Request Website Review